Privacy Policy

Medella Collective (“Medella Collective,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, schedule services, or otherwise interact with Medella Collective.

By using our website or services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following categories of information:

  • Contact Information: Name, email address, phone number, mailing address.
  • Appointment and Service Information: Appointment requests, scheduling details, service-related communications, and administrative details (including billing-related communications).
  • Health-Related Information You Provide: Information you choose to share related to your care (for example, concerns, intake information, or therapy-related details you submit through forms or communications).
  • Payment and Billing Information: Payment status and billing-related information necessary to administer services (payment card information, if collected, is typically handled by payment processors).
  • Website and Device Information: IP address, browser type, device identifiers, pages viewed, and interactions with our website (collected through cookies and similar technologies).
  • Communications: Records of messages or communications with us (including calls, emails, and text messages).

You may choose not to provide certain information, but this may limit our ability to schedule or provide services.

How Information Is Used

We use the information we collect to:

  • Provide and administer services, including pelvic health physical therapy, physical therapy, and wellness care.
  • Schedule, confirm, and manage appointments.
  • Communicate with you about care coordination, administrative matters, and billing-related matters.
  • Respond to inquiries and provide customer support.
  • Improve our website, services, and operations.
  • Maintain safety, prevent fraud, and protect our rights and the rights of others.
  • Comply with applicable laws and regulations.

Text Messaging & Mobile Data Compliance

We use text messaging for care coordination only, including appointment reminders and administrative or billing-related messages.

Opt-In

You may opt in to receive text messages by checking the consent checkbox on our website forms. Consent to receive text messages is not a condition of receiving care or services.

Opt-Out

Reply STOP to opt out. Reply HELP for help.

Message Frequency

Message frequency may vary.

Required Compliance Statement

All categories above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties under any circumstances.

Information Sharing

We do not sell or rent your personal information.

We may share information only as needed for legitimate business purposes, including:

  • Service Providers: Vendors that help us operate our website, manage communications, process payments, support scheduling, or provide related services. These providers are permitted to access information only to perform services for us and are expected to protect it under confidentiality obligations.
  • Legal and Safety Reasons: If required to comply with law, regulation, legal process, or enforceable governmental request, or to protect the rights, safety, and security of Medella Collective, our patients, and others.
  • Business Transfers: If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to applicable law.

We do not share mobile information for marketing purposes.

Your Rights

Depending on your state of residence and applicable law, you may have rights regarding your personal information, such as the right to:

  • Request access to certain personal information we maintain about you.
  • Request corrections to inaccurate information.
  • Request deletion of certain personal information, subject to legal and operational requirements.
  • Opt out of certain non-essential cookies through your browser settings.

To submit a request, contact us using the information in the “Contact Information” section below.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Terms & Conditions of Use

These Terms & Conditions (“Terms”) govern your use of the Medella Collective website and any related online services (collectively, the “Site”). By accessing or using the Site, you agree to be bound by these Terms.

The Site is provided for general informational purposes and to support scheduling and communication related to our services. The Site is not a substitute for professional medical evaluation, diagnosis, or treatment.

Use Restrictions

You agree not to:

  • Use the Site in any way that violates applicable laws or regulations.
  • Attempt to gain unauthorized access to the Site, accounts, or systems.
  • Interfere with the security or operation of the Site.
  • Submit false or misleading information through the Site.
  • Use automated means to scrape, copy, or access the Site without our permission.

We may suspend or terminate access to the Site for violations of these Terms.

Intellectual Property

All content on the Site, including text, graphics, logos, design elements, and other materials, is owned by or licensed to Medella Collective and is protected by applicable intellectual property laws. You may view, download, and print content from the Site for your personal, non-commercial use only. Any other use requires our prior written permission.

Third-Party Links

The Site may include links to third-party websites or services. We are not responsible for the content, privacy practices, or security of third-party sites. Your use of third-party sites is at your own risk and subject to their terms and policies.

Termination

We may suspend or terminate your access to the Site at any time, with or without notice, if we believe you have violated these Terms or if necessary to protect the Site, our operations, or others.

Governing Law

These Terms and any disputes related to the Site or these Terms will be governed by the laws of the State of Texas, without regard to conflict-of-law principles.

Changes to Terms

We may update these Terms from time to time. Updates will be posted on this page with a revised effective date. Your continued use of the Site after changes are posted means you accept the updated Terms.

Contact Information

If you have questions about this Privacy Policy or these Terms, or would like to submit a privacy request, contact:

Medella Collective
2110 Fort Worth Hwy, Weatherford, TX 76086, United States
Phone: +1 (817) 697-7982

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