Catherine Johnson

A smiling woman with red hair, wearing a white t-shirt, standing outdoors with green foliage in the background.
Book A Discovery call with Catherine

Clinic Manager • Patient Experience & Operations


Often the first friendly voice you’ll hear, Catherine makes every step—from your first call to each follow-up visit—feel effortless and welcoming. She oversees operations, scheduling, billing, and patient onboarding across all Medella Collective services, ensuring that every patient receives attentive, seamless care from start to finish.
With a strong background in healthcare administration and patient advocacy, Catherine is skilled at translating “insurance speak” into clear next steps for our direct-pay model, helping patients navigate superbills, reimbursement, and financial transparency with confidence.
Her favorite part of the job is celebrating patient wins—feeling better, gaining strength, healing, getting back to the gym, and restoring confidence. She brings warmth, organization, and heart to every interaction, championing both patients and providers alike.
Outside the clinic, Catherine is a Texas-based urban farmer who gardens, gathers eggs, and spoils her dogs. She’s a proud mom of four adult children and a grandmother, who believes deeply in balance, community, and purpose in every season of life.

Education

  • COM - Certified Nursing Assistant, 1997

  • COM – A.A.S., Healthcare Administration, 2000

Certifications

  • HIPAA Compliance Officer Training 

  • Customer Service in Healthcare Certification 

  • Medical Billing & Coding Fundamentals – AAPC

  • Certified Medical Office Manager (CMOM)


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