FAQ

  • We’re the evolution of Medella Physical Therapy - now a whole-person wellness collective. You’ll find one-on-one physical therapy, plus complementary services (rolling out thoughtfully). Same focus on personal, effective care - now with more ways to help you heal.

  • Physical Therapy (orthopedic, pelvic health, post-op, sports/performance). Urgent Care via Telehealth-
    Launching in phases: We announce each go-live on this page and our socials.

  • You can book online by clicking the “book now” button.

    Or

    Text/call 817-697-7982 or email our assistant, Catherine! - catherine@medellaco.com

  • In Weatherford, Tx! 2110 Fort Worth Hwy in the Kings Towson Building. GPS may take you down a private road. That is incorrect. We are in the brick building on Ft. Worth Hwy.

  • For PT, a full evaluation (history, movement screen, hands-on testing), a clear plan, and treatment you can start the same day - plus home exercises.
    Other services: A focused consult to set goals and a practical plan you can use immediately.

    Wear comfy, gym-style clothing you can move in. Aim for access to the area we’ll assess/treat.

    • Physical Therapy (orthopedic): Athletic top + shorts (or loose joggers that roll up). Sneakers preferred. If it’s a shoulder/neck visit, a tank/sports bra helps access.

    • Pelvic Health PT: Comfortable, easy-to-move clothing; shorts are helpful. You’ll stay covered and we’ll explain every step—bring layers if that feels best for you.

    Quick tips: Avoid heavy lotions/oils on treatment areas the day of your visit (they can affect taping/grip). Bring a hair tie if needed and wear/bring layers if you tend to get cool.

  • No referral is needed to begin. As of Sept 1, 2025, Texans can see a physical therapist for up to 30 consecutive calendar days without a physician’s referral. If care needs to continue beyond 30 days, we’ll help you secure a referral so your plan isn’t interrupted. Note: Some insurance plans still require a referral for reimbursement.

  • We’re self-pay/out-of-network across services. This lets us deliver truly one-on-one care without insurer time limits or treatment restrictions. If you plan to submit to your insurance, we’ll provide detailed receipts (superbills) when applicable.

    We are not enrolled with Medicare/Medicaid, you will not be covered or reimbursed, and you will not be able to file a claim (a waiver must be signed). We can offer non-covered wellness/performance services privately. For medically necessary PT that Medicare covers, we’ll refer you to a Medicare-enrolled provider to protect your benefits. Have an insurance plan with out-of-network benefits? Great! Click on the next tab below ⬇️

  • Many PPO plans include out-of-network benefits. We’ll provide a superbill you can submit. To check your benefits, we suggest these…

    Questions to ask your insurance (PPO / Out-of-Network)

    Quick script to read when you call
    “Hi, my provider is out-of-network. I’m planning outpatient services (physical therapy / other service) in Texas. Can you help me understand my out-of-network benefits and any requirements to get reimbursed?”

    Ask these questions and write down the answers:

    1. Do I have out-of-network (OON) benefits for outpatient physical therapy?

      • Is PT treated as a specialist visit or under rehab therapy benefits?

    2. Deductible: What is my OON deductible and how much is remaining as of today?

    3. Coinsurance: After the OON deductible is met, what percentage does the plan pay vs. what percentage do I pay?

    4. Reimbursement basis: Do you pay OON claims based on an “allowed amount,” UCR/FAIR Health schedule, or Medicare multiple?

      • Can you tell me the allowed amount for common PT codes in my ZIP (e.g., 97161–97163 eval, 97110 therapeutic exercise, 97140 manual therapy, 97530 therapeutic activities) so I can estimate reimbursement?

    5. Visit limits: Any annual visit caps for PT (and are PT/OT/ST combined)? Any per-condition or per-episode limits?

    6. Referral / Rx / Pre-auth: Do you require a physician referral/prescription or pre-authorization for OON PT reimbursement?

      • (Texas allows direct access to start PT, but your plan may still require a referral for reimbursement.)

    7. Medical necessity rules: Any diagnosis requirements, documentation criteria, or specific CPT codes that are excluded for OON PT?

    8. Telehealth: Are telehealth PT visits reimbursable OON?

    9. Out-of-pocket maximum: Do I have a separate OON out-of-pocket max? How much is left?

    10. What do I submit? Do you accept a member-submitted claim with a superbill + paid receipt?

      • Items typically needed: provider name, NPI, Tax ID, clinic address, CPT codes, ICD-10 diagnosis code(s), date of service, and amount paid.

    11. How do I submit? Online portal/app or mailing address? What’s the timely filing window (e.g., 90/180/365 days)?

    12. Who receives the check? Will reimbursement be sent to me (the member) since the provider is OON and I’m paying at time of service?

    13. HSA/FSA: Can I use HSA/FSA funds for these services, and do you require a Letter of Medical Necessity?

    14. Coordination of benefits: If I have secondary insurance, how do I submit to both?

    Tip: Always note the rep’s name, date/time, and a reference number for your call.

  • You can view our prices here.

    We accept all major credit cards, HSA/FSA, and checks.

  • Please give 24-hour notice so we can offer your spot to another patient. Late cancels/no-shows may incur a fee (we try to be gracious - life happens; just keep us posted).